Jira Service Management

{"xsrfToken":"0a958ff0-adfe-4962-b012-1598afc0bfdd_f44690f6673389f65f6b96fcc9f59d08d8f73239_lout","branding":{"id":"9","key":"sn","name":"TIME for kids - Kundenbereich","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/29","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#015925","headerLinkHoverBGColor":"#015925","headerBadgeColor":"#015925"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Hallo Support","sharedPortalName":"Hallo Support","userInitialAnnouncementHeader":"Ihr direkter Draht zu uns","userInitialAnnouncementMessageWiki":"Hallo! Hier können Sie einfach und direkt Kontakt mit uns aufnehmen. In unserem Dialog Center finden Sie einen allgemeinen Zugang zu allen wichtigen Fragen. Im Bereich Hallo Support erfahren Sie alles zum Service und Support unserer Produkt und Dienstleistungen. Im Kundenbereich finden Sie Anregungen und Unterstützung, welche Produkte und Dienstleistungen zu Ihnen passen.","translations":{"de-DE":{"helpCenterTitle":"Willkommen im TIME for kids Dialog Center","sharedPortalName":"Dialog Center","announcementHeader":"Ihr direkter Draht zu uns","announcementMessage":"Hallo! Hier können Sie einfach und direkt Kontakt mit uns aufnehmen. In unserem Dialog Center finden Sie einen allgemeinen Zugang zu allen wichtigen Fragen. Im Bereich Hallo Support erfahren Sie alles zum Service und Support unserer Produkt und Dienstleistungen. Im Kundenbereich finden Sie Anregungen und Unterstützung, welche Produkte und Dienstleistungen zu Ihnen passen.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Hallo Support","sharedPortalName":"Hallo Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#153c90","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1807701b-320f-461d-a456-14d0f81222e5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOGY1YjE0ZS1hMTU2LTRjYTUtYjM1NC1jZGZmZGMzYWQzZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4MDc3MDFiLTMyMGYtNDYxZC1hNDU2LTE0ZDBmODEyMjJlNSI6WyJyZWFkIl19LCJleHAiOjE2MTUxODYyMDUsIm5iZiI6MTYxNTE4NTU0NX0.aKILU0NaObRKqsfSvFCOs6943Hc-bYK_6QertevNlhs&client=08f5b14e-a156-4ca5-b354-cdffdc3ad3e7&height=300&mode=fit","bannerMediaApiFileId":"1807701b-320f-461d-a456-14d0f81222e5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"sn","projectId":10355,"serviceDeskId":9,"name":"TIME for kids - Kundenbereich","description":"","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"199","name":"Feedback GoGoNow für Lehrer (dyn)","descriptionHtml":"","callToAction":"Feedback GoGoNow für Lehrer (dyn)","introHtml":"Hier können Sie uns Feedback zu GoGoNow geben oder einen Fehler melden. Sie müssen Ihre E-Mail nur angeben, wenn Sie eine Rückmeldung von uns erhalten wollen.","icon":10920,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10920","groups":[],"key":""},{"id":"198","name":"Feedback GoGoNow für Schüler (dyn)","descriptionHtml":"","callToAction":"Feedback GoGoNow für Schüler (dyn)","introHtml":"Hier können Sie uns Feedback zu GoGoNow geben oder einen Fehler melden. Sie müssen Ihre E-Mail nur angeben, wenn Sie eine Rückmeldung von uns erhalten wollen.","icon":10919,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10919","groups":[],"key":""},{"id":"197","name":"Ein Technisches Problem melden (dyn)","descriptionHtml":"","callToAction":"Ein Technisches Problem melden (dyn)","introHtml":"Hier können Sie uns Feedback zu GoGoNow geben oder einen Fehler melden. Sie müssen Ihre E-Mail nur angeben, wenn Sie eine Rückmeldung von uns erhalten wollen.","icon":10918,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10918","groups":[],"key":""},{"id":"196","name":"Feedback zu Produkten & Service (dyn)","descriptionHtml":"<a href=\"https://blunexo.atlassian.net/servicedesk/customer/portal/2/group/11/create/35\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ein technisches Problem können Sie hier melden</a>","callToAction":"Feedback zu Produkten & Service (dyn)","introHtml":"Hier ist der Platz für Ihr Feedback rund um unsere Produkte und unseren Service. Wir nehmen Ihr ehrliches Feedback sehr ernst! Bitte beachten Sie, dass Sie hier keinen Support für ein technisches Problem erhalten.","icon":10917,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10917","groups":[],"key":""},{"id":"195","name":"Fragebogen Lösungspaket Corona Hilfe II (dyn)","descriptionHtml":"Aufgrund Ihrer Angaben können wir Ihnen die technische Machbarkeit bestätigen und eine Preisinformation zukommen lassen. <a href=\"https://hallo-support.scrollhelp.site/SFP2/Wie-definiert-sich-die-Lizenz-bezogen-auf-%22gleichzeitige-Endger%C3%A4te%22-beim-Schulrouter-Plus-und-Schulfilter-Plus%3F.296813655.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wie definieren sich gleichzeitige Endgeräte?</a>","callToAction":"Fragebogen Lösungspaket Corona Hilfe II (dyn)","introHtml":"Integration in Ihre IT-Infrastruktur","icon":10916,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10916","groups":[],"key":""},{"id":"194","name":"Unverbindliches Beratungsgespräch (dyn)","descriptionHtml":"","callToAction":"Unverbindliches Beratungsgespräch (dyn)","introHtml":"Unser Vertriebsteam berät Sie gerne zu unseren Produkten.","icon":10915,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10915","groups":[],"key":""},{"id":"193","name":"Preisianfrage (dyn)","descriptionHtml":"","callToAction":"Preisianfrage (dyn)","introHtml":"","icon":10914,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10914","groups":[],"key":""},{"id":"192","name":"Kostenlos testen (dyn)","descriptionHtml":"<a href=\"https://hallo-support.scrollhelp.site/SFP2/Wie-definiert-sich-die-Lizenz-bezogen-auf-%22gleichzeitige-Endger%C3%A4te%22-beim-Schulrouter-Plus-und-Schulfilter-Plus%3F.296813655.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wie definieren sich gleichzeitige Endgeräte?</a>","callToAction":"Kostenlos testen (dyn)","introHtml":"Gerne stellen wir Ihnen unsere Produkte 30 Tage kostenlos zum Test zur Verfügung.","icon":10913,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10913","groups":[],"key":""},{"id":"191","name":"Bestellung Tablet Bag (dyn)","descriptionHtml":"<a href=\"https://www.time-for-kids.de/fileadmin/user_upload/Dokumente/Flyer_und_Broschueren/TIME-for-kids_Tablet-Bag-Flyer.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mehr Informationen zu unseren Tablet Bags</a>","callToAction":"Bestellung Tablet Bag (dyn)","introHtml":"","icon":10912,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10912","groups":[],"key":""},{"id":"190","name":"Bestellung Plakat GoGoNow (dyn)","descriptionHtml":"","callToAction":"Bestellung Plakat GoGoNow (dyn)","introHtml":"DIN A2 Plakat \"Merkhilfe Sichere Suche GoGoNow\" für Ihr Klassenzimmer oder Computerraum.","icon":10911,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10911","groups":[],"key":""},{"id":"188","name":"Anfrage Schulungsangebot (dyn)","descriptionHtml":"<a href=\"https://hallo-support.scrollhelp.site/HS/Schulungen.332399093.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mehr Informationen zu unseren Schulungsangeboten</a>","callToAction":"Anfrage Schulungsangebot (dyn)","introHtml":"","icon":10909,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10909","groups":[],"key":""},{"id":"187","name":"Webinare (dyn)","descriptionHtml":"<a href=\"https://hallo-support.scrollhelp.site/HS/Webinare.329975124.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mehr Informationen zu unseren Webinaren</a>","callToAction":"Webinare (dyn)","introHtml":"Die TIME for kids Produkte werden Ihnen im Livesystem via Webex vorgestellt.","icon":10908,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10908","groups":[],"key":""},{"id":"183","name":"Schulrouter Plus Vorkonfiguration ","descriptionHtml":"Mit dem folgenden Formular können Sie uns Ihre Vorkonfigurationsdaten übermitteln, so dass Ihr Schulrouter Plus \"plug and play\"-fähig an Sie verschickt werden kann.","callToAction":"Schulrouter Plus Vorkonfiguration ","introHtml":"","icon":10808,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10808","groups":[28],"key":""},{"id":"144","name":"Webinare","descriptionHtml":"<a href=\"https://hallo-support.scrollhelp.site/HS/Webinare.329975124.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mehr Informationen zu unseren Webinaren</a>","callToAction":"Webinare","introHtml":"Die TIME for kids Produkte werden Ihnen im Livesystem via Webex vorgestellt.","icon":10904,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10904","groups":[28],"key":""},{"id":"128","name":"Fragebogen Lösungspaket Corona Hilfe II ","descriptionHtml":"Aufgrund Ihrer Angaben können wir Ihnen die technische Machbarkeit bestätigen und eine Preisinformation zukommen lassen.","callToAction":"Fragebogen Lösungspaket Corona Hilfe II ","introHtml":"Integration in Ihre IT-Infrastruktur","icon":10897,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10897","groups":[28],"key":""},{"id":"127","name":"Unverbindliches Beratungsgespräch","descriptionHtml":"Unser Vertriebsteam berät Sie gerne zu unseren Produkten","callToAction":"Unverbindliches Beratungsgespräch","introHtml":"","icon":10894,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10894","groups":[28],"key":""},{"id":"126","name":"Preisanfrage","descriptionHtml":"Fordern Sie direkt ein unverbindliches Angebot an","callToAction":"Preisanfrage","introHtml":"","icon":10885,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10885","groups":[28],"key":""},{"id":"125","name":"Kostenlos testen","descriptionHtml":"Gerne stellen wir Ihnen unsere Produkte 30 Tage kostenlos zum Test zur Verfügung","callToAction":"Kostenlos testen","introHtml":"","icon":10896,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10896","groups":[28],"key":""},{"id":"124","name":"Bestellung Plakat GoGoNow","descriptionHtml":"DIN A2 Plakat \"Merkhilfe Sichere Suche GoGoNow\" für Ihr Klassenzimmer oder Computerraum","callToAction":"Bestellung Plakat GoGoNow","introHtml":"","icon":10883,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10883","groups":[28],"key":""},{"id":"123","name":"Bestellung Tablet Bag","descriptionHtml":"<a href=\"https://www.time-for-kids.de/fileadmin/user_upload/Dokumente/Flyer_und_Broschueren/TIME-for-kids_Tablet-Bag-Flyer.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mehr Informationen zu unseren Tablet Bags</a>","callToAction":"Bestellung Tablet Bag","introHtml":"","icon":10893,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10893","groups":[28],"key":""},{"id":"122","name":"Anfrage Schulungsangebot","descriptionHtml":"<a href=\"https://hallo-support.scrollhelp.site/HS/Schulungen.332399093.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mehr Informationen zu unseren Schulungsangeboten</a>","callToAction":"Anfrage Schulungsangebot","introHtml":"","icon":10895,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10895","groups":[28],"key":""},{"id":"120","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10815,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10815","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"Allgemein"}],"orderMapping":{"28":[144,122,124,123,125,126,127,128,183]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79d6a315-7517-3eb9-bfbd-36326d453c25","appLinkName":"System Confluence","appLinkUrl":"https://blunexo.atlassian.net/wiki","spaceKey":"SN","spaceName":"Sales NEU","spaceUrl":"https://blunexo.atlassian.net/wiki/spaces/SN"},"labels":[],"projectKey":"SN","serviceDeskId":9},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":128,"projectId":10355,"form":{"name":"Fragebogen Lösungspaket Corona Hilfe II ","descriptionHtml":"Aufgrund Ihrer Angaben können wir Ihnen die technische Machbarkeit bestätigen und eine Preisinformation zukommen lassen.","callToAction":"Fragebogen Lösungspaket Corona Hilfe II ","intro":"Integration in Ihre IT-Infrastruktur","instructions":"Aufgrund Ihrer Angaben können wir Ihnen die technische Machbarkeit bestätigen und eine Preisinformation zukommen lassen.","icon":10897,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10897","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_10435","fieldConfigId":"10684","label":"Wie viele Endgeräte werden eingesetzt?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"multiselect","fieldId":"customfield_10459","fieldConfigId":"10713","label":"Welches Betriebssystem wird auf den Endgeräten verwendet?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10352","label":"Android","selected":false,"children":[]},{"value":"10353","label":"iOs/iPadOS","selected":false,"children":[]},{"value":"10354","label":"Windows","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Welches Betriebssystem wird auf den Endgeräten verwendet?","description":"iOS, Android, Windows","descriptionHtml":"iOS, Android, Windows","required":true,"displayed":false},{"fieldType":"multiselect","fieldId":"customfield_10460","fieldConfigId":"10714","label":"Welches MDM (Mobile Device Management) wird eingesetzt?","description":"Sollte Ihr MDM nicht in der Liste aufgeführt sein, bitten wir Sie dieses unter \"sonstiges MDM\" anzugeben.","descriptionHtml":"Sollte Ihr MDM nicht in der Liste aufgeführt sein, bitten wir Sie dieses unter \"sonstiges MDM\" anzugeben.","required":true,"displayed":true,"values":[{"value":"10355","label":"Apple MDM","selected":false,"children":[]},{"value":"10356","label":"Hexnode","selected":false,"children":[]},{"value":"10372","label":"IServ - Mobilgeräteverwaltung","selected":false,"children":[]},{"value":"10357","label":"Jamf School","selected":false,"children":[]},{"value":"10358","label":"Microsoft Intune","selected":false,"children":[]},{"value":"10359","label":"Mobileiron","selected":false,"children":[]},{"value":"10360","label":"Relution","selected":false,"children":[]},{"value":"10361","label":"Samsung Knox Device Management","selected":false,"children":[]},{"value":"10362","label":"sonstiges MDM","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10461","fieldConfigId":"10715","label":"sonstiges MDM","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"customfield_10437","fieldConfigId":"10686","label":"Von welchem Hersteller sind die Endgeräte?","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10439","fieldConfigId":"10688","label":"Name der Institution","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10440","fieldConfigId":"10689","label":"Vorname","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10441","fieldConfigId":"10690","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10442","fieldConfigId":"10691","label":"Funktion","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10443","fieldConfigId":"10692","label":"E-Mail","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10444","fieldConfigId":"10693","label":"Telefon","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/128","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/128","calendarParams":{"firstDay":0,"date":"2021-03-08T07:40:05+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79d6a315-7517-3eb9-bfbd-36326d453c25","appLinkName":"System Confluence","appLinkUrl":"https://blunexo.atlassian.net/wiki","spaceKey":"SN","spaceName":"Sales NEU","spaceUrl":"https://blunexo.atlassian.net/wiki/spaces/SN"},"labels":[],"projectKey":"SN","serviceDeskId":9},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOGY1YjE0ZS1hMTU2LTRjYTUtYjM1NC1jZGZmZGMzYWQzZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzU1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTUxODY4MDUsIm5iZiI6MTYxNTE4NTU0NX0.hzpp4-BpIYHvxFNafFJb9UsjG5FPjtdmAipneFLSVVk","targetCollection":"upload-project-10355","endpointUrl":"https://api.media.atlassian.com","clientId":"08f5b14e-a156-4ca5-b354-cdffdc3ad3e7","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}