{"xsrfToken":"0a958ff0-adfe-4962-b012-1598afc0bfdd_e53a705a35cdaa4b5434cce698c4ff32b152a80b_lout","branding":{"id":"2","key":"fhh","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/25","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#015925","headerLinkHoverBGColor":"#015925","headerBadgeColor":"#015925"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Hallo Support","sharedPortalName":"Hallo Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hallo Support","sharedPortalName":"Hallo Support","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Hallo Support","sharedPortalName":"Hallo Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#153c90","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1807701b-320f-461d-a456-14d0f81222e5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOGY1YjE0ZS1hMTU2LTRjYTUtYjM1NC1jZGZmZGMzYWQzZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4MDc3MDFiLTMyMGYtNDYxZC1hNDU2LTE0ZDBmODEyMjJlNSI6WyJyZWFkIl19LCJleHAiOjE2MDY4NDg3MDAsIm5iZiI6MTYwNjg0ODA0MH0.KoWjVbY3YUZlEoUDNDofcbDEBqnQGVoKgR3cFOV4NwE&client=08f5b14e-a156-4ca5-b354-cdffdc3ad3e7&height=300&mode=fit","bannerMediaApiFileId":"1807701b-320f-461d-a456-14d0f81222e5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"fhh","projectId":10339,"serviceDeskId":2,"name":"IT Support","description":"<p>Do you need help? Send us an inquiry so that we can solve your problem promptly.</p> \n<p>If you haven't found your problem in the FAQs or manuals(<a href=\"https://hallo-support.scrollhelp.site/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hallo-support.scrollhelp.site/</a>) yet, please fill out the form. To solve the problem we need some information</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"9","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10829,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10829","groups":[],"key":""},{"id":"37","name":"Product suggestions","descriptionHtml":"","callToAction":"Product suggestions","introHtml":"","icon":10832,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10814,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10814","groups":[],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10807,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10807","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10806,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10806","groups":[],"key":""},{"id":"35","name":"Technical issues and bugs","descriptionHtml":"","callToAction":"Technical issues and bugs","introHtml":"","icon":10887,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10887","groups":[11],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10815,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10815","groups":[],"key":""},{"id":"20","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10819,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10819","groups":[],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10838,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10838","groups":[],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10835,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10835","groups":[],"key":""},{"id":"17","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10821,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10821","groups":[],"key":""},{"id":"16","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10800,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10800","groups":[],"key":""},{"id":"15","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10804,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10804","groups":[],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10805,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10805","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10801,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10801","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Support"}],"orderMapping":{"9":[20],"11":[35],"10":[34],"5":[10,13,11,15,14,12],"4":[16,9,19,18,22],"3":[16,20,9,14,12,23],"7":[18,23,25],"6":[17,23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79d6a315-7517-3eb9-bfbd-36326d453c25","appLinkName":"System Confluence","appLinkUrl":"https://blunexo.atlassian.net/wiki","spaceKey":"IDM","spaceName":"Identity Management","spaceUrl":"https://blunexo.atlassian.net/wiki/spaces/IDM"},"labels":[],"projectKey":"IT","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":35,"projectId":10339,"form":{"name":"Technical issues and bugs","descriptionHtml":"","callToAction":"Technical issues and bugs","intro":"","instructions":"","icon":10887,"iconUrl":"https://blunexo.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10887","key":""},"fields":[{"fieldType":"select","fieldId":"customfield_10337","fieldConfigId":"10576","label":"Mit welchem Produkt haben Sie ein Problem?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10202","label":"UTM/ Firewall Schulrouter Plus","selected":false,"children":[]},{"value":"10203","label":"Captive Portal","selected":false,"children":[]},{"value":"10204","label":"Identity Management","selected":false,"children":[]},{"value":"10206","label":"Schulfilter Plus","selected":false,"children":[]},{"value":"10205","label":"Internetschutz-Konfigurator","selected":false,"children":[]},{"value":"10207","label":"Web-Manager","selected":false,"children":[]},{"value":"10208","label":"GoGoNow","selected":false,"children":[]},{"value":"10210","label":"Hardware","selected":false,"children":[]},{"value":"10336","label":"Mobile Endgeräte - Corona Hilfe ll","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10344","fieldConfigId":"10585","label":"What is the impact to your business?","description":"Functionality no longer available or severely restricted. Level 2: Severe impairment of the performance or functionality of the application. A large number of users are affected by this. Level 3: Problem with moderate impact on application performance or functionality. Level 4: Application problem or question with small impact","descriptionHtml":"<p>Functionality no longer available or severely restricted. Level 2: Severe impairment of the performance or functionality of the application. A large number of users are affected by this. Level 3: Problem with moderate impact on application performance or functionality. Level 4: Application problem or question with small impact</p>","required":false,"displayed":true,"values":[{"value":"10221","label":"Level 1: Funktionalität nicht gegeben oder stark eingeschränkt","selected":false,"children":[]},{"value":"10222","label":"Level 2: Starke Beeinträchtigung - viele Nutzer betroffen","selected":false,"children":[]},{"value":"10223","label":"Level 3: Mäßige Beeinträchtigung","selected":false,"children":[]},{"value":"10224","label":"Level 4: Anwendungsproblem oder kleine Auswirkung","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"For faster ticket processing, please also give us your serial number or license key.","descriptionHtml":"<p>For faster ticket processing, please also give us your serial number or license key.</p>","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"max. file size 20 MB","descriptionHtml":"<p>max. file size 20 MB</p>","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10343","fieldConfigId":"10582","label":"Your phone number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10345","fieldConfigId":"10586","label":"What will be the best time to call you?","description":"Our support center available on weekdays from 8am to 17pm","descriptionHtml":"<p>Our support center available on weekdays from 8am to 17pm</p>","required":false,"displayed":true,"values":[{"value":"10225","label":"8 Uhr bis 9 Uhr","selected":false,"children":[]},{"value":"10226","label":"9 Uhr bis 10 Uhr","selected":false,"children":[]},{"value":"10227","label":"10 Uhr bis 11 Uhr","selected":false,"children":[]},{"value":"10228","label":"11 Uhr bis 12 Uhr","selected":false,"children":[]},{"value":"10240","label":"12 Uhr bis 13 Uhr","selected":false,"children":[]},{"value":"10239","label":" 13 Uhr bis 14 Uhr","selected":false,"children":[]},{"value":"10231","label":"14 Uhr bis 15 Uhr","selected":false,"children":[]},{"value":"10232","label":"15 Uhr bis 16 Uhr","selected":false,"children":[]},{"value":"10238","label":"16 Uhr bis 17 Uhr","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10367","fieldConfigId":"10609","label":"Institution name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10368","fieldConfigId":"10610","label":"Place","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10376","fieldConfigId":"10619","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/35","calendarParams":{"firstDay":0,"date":"2020-12-01T19:41:40+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79d6a315-7517-3eb9-bfbd-36326d453c25","appLinkName":"System Confluence","appLinkUrl":"https://blunexo.atlassian.net/wiki","spaceKey":"IDM","spaceName":"Identity Management","spaceUrl":"https://blunexo.atlassian.net/wiki/spaces/IDM"},"labels":[],"projectKey":"IT","serviceDeskId":2},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOGY1YjE0ZS1hMTU2LTRjYTUtYjM1NC1jZGZmZGMzYWQzZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMzOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MDY4NDkzMDAsIm5iZiI6MTYwNjg0ODA0MH0.X0zEhgXmGqbQS_IBYV5xMFWEwZR3h7jx_6y43SrMd-A","targetCollection":"upload-project-10339","endpointUrl":"https://api.media.atlassian.com","clientId":"08f5b14e-a156-4ca5-b354-cdffdc3ad3e7","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=blunexo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0a958ff0-adfe-4962-b012-1598afc0bfdd_e53a705a35cdaa4b5434cce698c4ff32b152a80b_lout","baseUrl":"https://blunexo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"08f5b14e-a156-4ca5-b354-cdffdc3ad3e7","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}